Refund policy

Refunds & Returns Policy

30 Day Return Window

We offer a 30 day return window from the date your order is received. To be eligible for a return, items must meet all of the following conditions:

• Unopened

• Unused

• In original retail packaging

• Accompanied by proof of purchase

Returns that do not meet these conditions cannot be accepted.

How to Start a Return

To request a return, please contact us via our contact page before sending anything back.

Once approved, you will receive instructions on how and where to send your return. Items sent without prior authorization cannot be accepted.

If you have questions about return eligibility before purchasing, we strongly encourage you to contact us in advance.

Non Returnable Items (Health & Safety)

For health and hygiene reasons, items that come into direct contact with intimate areas are non returnable once opened, including but not limited to:

• Penis pumps

• Power rings

• Inserts

• Gels and topical products

This policy exists to protect customer safety and complies with hygiene standards for intimate products.

Incorrect or Damaged Items

Please inspect your order as soon as it arrives.

• If an item arrives damaged or defective, contact us immediately

• If you receive the incorrect item, do not open the retail packaging

Opening the packaging voids eligibility for a return or exchange due to hygiene regulations. Contact us right away and we will provide next steps.

Refund Processing

Once an approved return is received and inspected, we will notify you of the refund decision.

If approved:

• Refunds are issued to the original payment method

• Processing times vary by bank or card issuer

Additional Refund Terms

• Customers are responsible for return shipping costs

• Original shipping fees are non refundable

• If free shipping was applied, outbound shipping costs will be deducted from the refund

• A 10% restocking fee applies to eligible returns

Warranty Coverage

All Bathmate products include a manufacturer warranty ranging from 1 to 2 years, depending on country of residence.

Warranty claims are handled according to manufacturer guidelines and are separate from return eligibility.