Shipping policy

Shipping Policy

Discreet & Reliable Shipping

All orders are shipped in plain, unbranded packaging to ensure complete discretion. No product details or brand references appear on the outside of the package.

Bathmate products are shipped from trusted North American fulfillment partners to ensure fast, reliable delivery.

Shipping Locations

We currently ship to:

• Canada

• United States

Orders are processed and shipped on business days, excluding weekends and statutory holidays.

Shipping Times

Canada

• Estimated delivery: 1–5 business days*

• Remote areas may require additional transit time

United States

• Estimated delivery: 1–5 business days*

• Delivery times may vary by location

Shipping times are estimates and may be affected by carrier delays, weather, or peak shipping periods.

Order Processing

• Orders are typically processed within 1 business day

• Orders placed after business hours or on weekends are processed the next business day

• Tracking information is provided by email once your order ships

Customs & Duties

• Canada: No customs fees apply

• United States: No customs duties for standard orders

Any unexpected carrier or customs charges are the responsibility of the customer, though this is uncommon.

Shipping Carriers

We ship using reliable carriers such as:

• Canada Post

• USPS

• UPS, FEDEX, Purolator, GLS or equivalent regional couriers

Carrier selection depends on destination and order size.

Lost or Delayed Packages

If your order appears delayed or lost in transit, please contact us. We will work directly with the carrier to resolve the issue as quickly as possible.

Questions About Shipping?

If you have questions about shipping, delivery times, or your order status, please contact our support team before placing your order.